- Across the Las Vegas valley
Insurance Claims, Made Less Painful
Filing a homeowner’s insurance claim is its own kind of stress on top of the actual damage. Red Rock Restoration handles the heavy lifting — documenting the damage, building the scope, talking to your adjuster, and billing your carrier directly when your policy allows. Below is what to expect, what to do, and what to ask.
- Process
What to Do in the First Hour
- / Step 1
Stop the source if you can do it safely.
Shut off the water main, kill the breaker to a flooded room, get everyone out of a fire-damaged building.
- / Step 2
Take photos.
Pictures of standing water, smoke damage, mold, anything you’ll want documented later. More is better.
- / Step 3
Call us
Call (702) 996-4806. We’ll dispatch a crew and start documenting everything from the moment we arrive.
- / Step 4
Call your insurance carrier.
File your claim. Get a claim number. We’ll work with the adjuster from there.
- insurance process
How We Work With Your Insurance
- process
We document every thing
slab leaks, burst pipes, appliance leaks, monsoon flooding, pool overflows.
- process
We use the language carriers expect.
Estimates in Xactimate format, line-item by line-item.
- process
We talk directly to your adjuster.
So you don’t have to play telephone.
- process
We bill the carrier when your policy allows.
You usually only pay your deductible.
- process
We don't pad the scope.
If something doesn’t need replacing, we won’t bill for replacing it. Insurance companies notice — and so do you.
- Categories of Water Damage
Common Insurance Questions
Will filing a claim raise my rates?
It can, depending on your carrier and claims history. For smaller losses (a few thousand dollars or less), it sometimes makes more sense to pay out of pocket. We’ll give you our honest read of the situation, but ultimately the call is between you and your insurance agent.
Do I have to use the contractor my insurance recommends?
Only after the fire marshal clears it. Even then, the air can be hazardous — soot is a respiratory irritant and structural integrity may be compromised. If you need to grab essentials, we can escort you in with proper PPE.
What's a deductible and when do I pay it?
Only after the fire marshal clears it. Even then, the air can be hazardous — soot is a respiratory irritant and structural integrity may be compromised. If you need to grab essentials, we can escort you in with proper PPE.
What if my claim is denied?
Only after the fire marshal clears it. Even then, the air can be hazardous — soot is a respiratory irritant and structural integrity may be compromised. If you need to grab essentials, we can escort you in with proper PPE.
How long does the insurance process take?
Only after the fire marshal clears it. Even then, the air can be hazardous — soot is a respiratory irritant and structural integrity may be compromised. If you need to grab essentials, we can escort you in with proper PPE.